What to Expect

CHIA DEX Ventures > What to Expect

How We View Our Clients

  • The Client is just as important as anyone at Strategic Healthcare Partners. No more, no less. We view all the same.
  • Our Clients are not dependent of us; we are dependent on them.
  • Clients are not an interruption of our work; they are the purpose of it.
  • Clients do us a favor when they call; we are not doing them a favor by serving them or returning their calls.
  • Clients are a part of our business, partners; not outsiders.
  • Clients are not cold statistics; they are flesh-and-blood human beings with feelings and emotions like our own. Treat them as such.
  • Clients are not people with whom to argue or match wits.
  • Clients are people who bring us their needs; it is our job to address those needs.
  • Clients are deserving of the most courteous and attentive treatment we can give them.
  • Clients are the life blood of SHP and are worth my time and energy to serve well.

How We Treat Our Clients

  • With Respect – Do not think as though you know more than our clients. They are seeking our expertise for guidance, not to see who’s smarter.
  • With Skill – To serve our clients needs better than anyone else can, with regards to quality, timeliness, and unprecedented insight into their needs.
  • With proper submission to authority – That we understand that our first authority is to God and our second is to the wishes of our clients.
  • With guidance as to the correct path to take to further their interests as well as toward what is simply the right thing to do.
  • Without Defense – We do not try to defend ourselves, but rather, correct the problem.
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